The Savannah Walking Tour questions you have - including the questions you didn't know you have. Enjoy!
What if it rains, snows . . . earthquakes?
In the case of seriously inclement weather we'll send a text notification that your tour has been cancelled, and you'll receive a full refund. We're not afraid of the occasional shower, though. So if it's sprinkling out and you haven't received a text - the tour is on! In cases where the possibility of rain is in the forecast - bring a poncho or umbrella and be ready for a good time!
IS THE TOUR PET-FRIENDLY?
We love pets! Pets are awesome. Totally bring your pet. (And doggie clean-up bags. Help keep Savannah clean!)
IS GRATUITY EXPECTED?
We're a family-owned company, out to provide you with The BEST Savannah tour you'll ever have. We put a lot of thought into our pricing so that families large and small could have an amazing experience without breaking the bank. If, however, you feel led to tip, we'll graciously accept.
Should we make reservations in advance?
Yes. We accept reservations over the phone or via online booking up to an hour before the start of a tour. Bookings within a half-hour of the start of a tour can only be made by phone (912) 373-6651. That's IF there are spaces left. There usually aren't. We recommend reserving tour spaces as far ahead as possible to be sure there's room for your entire group.
what should I wear?
Not high heels. Those back-up flip flops - yeah, times like this is what those are for.
WHAT if I have to, um - use the restroom?
No worries! It's not uncommon for us to take a restroom / grab-a-drink break about mid-way through the tour. Don't be afraid to be the one to ask!
WHAT IF we're running late?
In order to honor the schedules of all in attendance, we aim to begin our tours promptly at the start time. Please arrange to arrive ten to fifteen minutes early.
WHAT IF a ghost follows us home?
Grab some sage and a bottle of wine. Call your pastor. And good luck to you.
WHAT IS Genteel & Bard's cancellation policy?
Customers will receive a full refund with 24 hours notice of cancellation before your reserved tour time. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. Due to demand for Genteel & Bard tours, if customer's reservation is booked within 24 hours of tour time, including same day booking, no refunds will be issued for cancellation.